Terms & Conditions

Terms & Conditions - the basics 

By using Chef Va's website, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our site.

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Payments & Pricing​

• Prices are subject to change, especially during holiday and seasonal promotions.

• All payments must be made via card. An invoice with payment options will be sent through Biller Genie for secure processing.

• Biller Genie accepts the following payment methods:

  •  Visa

  • Mastercard

  • American Express

  • Discover

  • Debit Cards

• Once your invoice is sent, simply follow the link to complete your payment securely. If you have any questions or need assistance, feel free to reach out!

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Intellectual Property
All content on this site, including text, images, and branding, is the property of Chef Va and is protected under copyright laws. Unauthorized use is prohibited.

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Booking & Catering Policies

1. Non-Refundable Bookings – All bookings are non-refundable. In most cases, a credit may be issued for a future booking.

2. Changes to Your Booking – Any changes to the booking date, time, or menu must be made at least three weeks before the event when submitting the final balance.

3. Last-Minute Orders – While last-minute orders may be accepted, they are subject to availability. Please inquire for confirmation.

4. Rush Fee – A fee may apply for last-minute bookings.

5. Payment Terms – A 50% deposit is required at the time of booking, with the remaining balance due three weeks before the event.

6. Catering Tax – An 18% catering service fee applies to all orders.

7. Pricing & Portions – Per-person pricing varies based on menu selections. Most half-pan items serve 10–15 people, while full-pan items serve 20–30 people, depending on the dish.

8. Serving Staff Fees – Serving is available at $75 per server per hour. Any overtime beyond the paid time is an additional $100 per server per hour.

9. Pickup & Delivery – Orders can be picked up or delivered. Delivery starts at $50 and may increase based on distance and travel time. Delivery is not guaranteed and may be declined.

10. Food Setup – Delivery does not include food setup. Setup services start at $50, excluding chafing dishes and fuel. Pricing varies based on menu and number of dishes.

11. Setup Requirements – If setup is requested, please ensure tables, chafing dishes, fuel, and serving utensils are prepared in advance.

12. Equipment & Utensils – Bookings do not include serving utensils or chafing dishes.

13. Finalizing Bookings – A booking is not considered final until full payment has been received.

14. Serving Arrangements – If you have booked serving staff, tables must be ready for food setup.

For any additional questions, please don’t hesitate to reach out!

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Warranties & Liabilities

• Chef Vava guarantees high-quality service but does not offer warranties beyond those required by law.

• We are not responsible for unforeseen circumstances, such as weather disruptions or emergencies affecting event bookings.